North Carolina Administrative Code
Title 10A - HEALTH AND HUMAN SERVICES
Chapter 06 - AGING - PROGRAMS OPERATIONS
Subchapter C - INFORMATION AND ASSISTANCE
Section .0100 - SCOPE OF INFORMATION AND ASSISTANCE
Section 06C .0102 - SERVICE PROVISION
Current through Register Vol. 39, No. 6, September 16, 2024
Any agency offering Information and Assistance shall have the capacity and capability to provide all of the following functions:
(1) Assess/Evaluate: Determine the immediate problem or concern of the individual; probe for other problems or concerns.
(2) Inform: Provide individuals with information related to the assessed problems or concerns on services and opportunities available within the community.
(3) Refer: Link the individual with the service or provide information on how to access or connect with available services.
(4) Research: Locate information requested, but not immediately available, relevant to meeting the individual's needs.
(5) Plan: Assist individual in identifying the desired outcome(s) and method(s) for obtaining what the individuals needs.
(6) Coordinate: Directly connect the individual to the service desired; monitor on a short-term basis the person's success in making the connection to needed services.
(7) Follow-up: Re-contact the individual or service provider to determine the outcome of the situation and provide additional services if requested.
(8) Advocate: Intervene on behalf of an individual or a group of individuals in an effort to obtain a positive change in the availability or delivery of one or more essential services.
Authority
G.S.
143B-181.1(c);
143B-181.1(a)(11);
Eff. July 18, 2002;
Pursuant to
G.S.
150B-21.3A, rule is necessary without
substantive public interest Eff. September 6,
2016.
