Current through Register Vol. 39, No. 6, September 16, 2024
(a) Each
utility shall provide to each of its new consumers within sixty (60) days after
commencement of service a clear and concise explanation of the rate schedule(s)
applicable to such consumer. This can be accomplished in one of the following
manners at the option of the utility:
(1) A
description of the rate schedules, special clauses, and riders which are
reasonably available to the consumer with respect to the customer's particular
rate classification or usage pattern (e.g., residential, small commercial,
general service, large power).
(2)
A copy of applicable rate schedules or similar documents on file with the
Commission which contain such information.
(3) A combination of items (1) and (2) above
to inform the customer of rate schedules available to that particular
service.
(4) The information stated
in (1) and (2) above may also be provided to a new consumer prior to
commencement of service at the utility's option if such is normally provided in
the course of routine service negotiation.
(5) In addition to the above, each new
consumer is to be furnished either a summary description of the current
procedures whereby the utility, pursuant to provisions of
G.S.
62-134(e), is permitted to
increase or decrease its rates based solely upon the cost of fuel used in
generation or production of power, or a copy of the Commission rule setting
forth such procedures.
(b) Each utility is encouraged, but is not
required, to furnish the following information to each new consumer at the time
that it provides the information required to be provided by subparagraph (a) of
this rule:
(1) an explanation of its policies
and rules with respect to consumer credit;
(2) an explanation of its policies and
practices with respect to meter reading and billing cycles;
(3) an explanation of its service termination
and reconnect procedures;
(4)
general company information concerning reporting power failures, billing
information, requests for service changes, and the like; and
(5) energy conservation tips and load
management information.
(c) Nothing in this rule shall be construed
to conflict with the provisions of Rule R8-25(a) or to negate the duty of the
utility to supply any information to a consumer upon request as provided in
that rule.
NCUC Docket No. E-100,
Sub 36, 1/5/81; NCUC Docket No. M-100, Sub 140,
12/03/13.
