North Carolina Administrative Code
Title 04 - COMMERCE
Chapter 11 - UTILITIES COMMISSION
Chapter 6
Section 11 R06-19 - CUSTOMER COMPLAINTS
Universal Citation: 11 R 06-19 NC Admin Code 11 R 06-19
Current through Register Vol. 39, No. 6, September 16, 2024
(a) Complaints concerning the charges, practices, facilities or service of the utility shall be investigated promptly and thoroughly. The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions.
(b) A report of incorrectly adjusted appliances shall be given prompt attention.
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