Current through Register Vol. 38, No. 18, March 15, 2024
(a) The following
information must be posted at each PSP instrument other than those located in
the detention areas of local, state, or federal confinement facilities:
(1) The appropriate emergency number (911,
operator or other).
(2) Clear
operating instructions and procedures for handling repair, refunds, and billing
disputes.
(3) The current telephone
number of the PSP access line and the local address.
(4) The name and address of the PSP. The name
and address shown on the instrument must be the same as those shown on the
COCOT or PSP certificate.
(5) The
charge for a local sent-paid coin call, including notice of any time limits
that are imposed on the call.
(6)
The charge, if any, for directory assistance calls, unless such notice is given
by voice message when the end user attempts to place such a call.
(7) The name of the carrier to which 0+, 00-,
and 00+ calls will be routed. In the event that a PSP changes the carrier to
which 0+, 00-, or 00+ calls will be routed, the name of the new carrier must be
posted within 30 days.
(8) Whether
international calling capability is blocked from the PSP instrument, unless
such specific notice is given by voice message when the end user attempts to
place such a call.
(9) Clear
operating instructions and the charges for any enhanced services offered by the
PSP from the PSP instrument.
(b) The following information must be posted
at each PSP instrument located in the detention areas of local, state, or
federal confinement facilities. The information must be printed sufficiently
large and posted close enough to the telephone to be easily readable from the
telephone.
(1) Notice that only collect calls
are allowed and that all other calls are prohibited unless, in accordance with
R13-6(d) the telephone is arranged to permit 1+ toll and seven-digit local
dialing. In that case, the notice shall state the types of calls that are
permitted and that all other calls are prohibited.
(2) Clear operating instructions and
procedures for reporting equipment or service problems.
(3) The current telephone number of the PSP
instrument unless the instrument is arranged or programmed to allow
outward-only calling.
(4) The name
of the PSP. The name shown at the instrument must be the same as the name shown
on the COCOT or PSP certificate.
(5) The cost of a local collect
call.
NCUC Docket No. P-100,
Sub 84, 3/28/86; 11/17/87; 2/8/88; 2/11/88; 10/11/88; 6/14/89; 6/16/89;
8/31/89; 1/12/90; 3/29/90; 8/13/92; 1/27/93; 8/9/95; 7/2/96; NCUC Docket No.
P-100, Sub 84a, 10/7/97.
