New York Codes, Rules and Regulations
Title 9 - EXECUTIVE DEPARTMENT
Subtitle Y - New York State Office for the Aging
Chapter IV - Long-term Care Ombudsman Program
Part 6660 - Long-term Care Ombudsman
Section 6660.8 - Program standards for local ombudsman programs

(1) assign a paid coordinator to supervise the local ombudsman program;

(2) have paid and/or volunteer staff which fulfill the responsibilities defined in section 6660.5 of this Part;

(3) use the statewide uniform reporting system to report to the state long-term care ombudsman complaint summaries and program activities on forms prescribed by the state long-term care ombudsman;

(4) establish and maintain effective linkages with local legal assistance providers, regional offices of state agencies which license, survey or regulate long-term care facilities, local agencies which provide services to residents of long-term care facilities or which pay for the provision of such services, any area agencies on aging within whose planning and service areas the program will operate, and other agencies which may affect the provision of services to residents of long-term care facilities in the local ombudsman program's service area;

(5) upon lapse of designation, collect and send to the state ombudsman all identification cards, all complaint files, and all program files that identify any complainant or resident;

(6) ensure that it does not have personnel policies or practices which prohibit a ny ombudsman from performing the duties of the ombudsman program or from adhering to the requirements of section two-hundred eighteen of the elder law or any relevant sections of the older americans act. Nothing in this provision shall prohibit the local ombudsman entity from requiring that ombudsmen adhere to the entity's otherwise applicable personnel policies and procedures;