New York Codes, Rules and Regulations
Title 8 - EDUCATION DEPARTMENT
Chapter II - Regulations of the Commissioner
Subchapter A - Higher and Professional Education
Part 49 - Post-Secondary Distance Education
Subpart 49-1 - Approval of New York State Degree-Granting Institutions to Operate Under a State Authorization Reciprocity Agreement (SARA)
Section 49-1.6 - Complaints
Current through Register Vol. 46, No. 39, September 25, 2024
Complaints against New York State institutions operating under SARA shall follow the following procedures:
(a) Complaints against a New York State institution shall first be subject to an institution's own procedures for resolving complaints.
(b) If a person bringing a complaint to an institution is not satisfied with the outcome of the institutional process for handling complaints, a complaint (except for complaints about grades or student conduct violations) may be made to the department, on a form prescribed by the Commissioner.
(c) The department shall review and resolve complaints in accordance with the SARA policies and standards.
(d) The department may impose as a penalty, refunds or other corrective action, to resolve complaints.
(e) Nothing in this section precludes the state from simultaneously using its laws of general application, including laws of consumer protection and fraud prevention, to pursue action against an institution that violates those laws.
