New York Codes, Rules and Regulations
Title 7 - DEPARTMENT OF CORRECTIONS AND COMMUNITY SUPERVISION
Chapter VIII - Institutional Programs
Part 723 - Inmate Telephone Calls
Section 723.4 - Employee assisted calls

(1) Placing call. All employee assisted telephone calls will be placed and verified by the employee (usually a correction officer) assigned to monitor the inmate telephone call.

(2) Completing call. Once the employee has made initial contact with the recipient of a telephone call and collect charges have been accepted, the employee will signal the inmate to start the conversation.

Note: Calls to locations outside the continental United States, Canada, U.S. Virgin Islands, Puerto Rico, Guam and Central Northern Marianna Islands will not be made "collect" but will be paid for as specified in section 723.3(h) of this Part.

(3) Time limit. Conversations are not to exceed 10 minutes. The superintendent may limit these calls to five minutes due to logistical constraints, with the advance approval of the deputy commissioner for program services. When 30 seconds remain on the allotted time limit, the inmate and his party will be buzzed. At the end of the allotted time, the call will be disconnected.

(4) Alternative calls. Inmates may select one alternative person to call if their initial choice is unable to accept the call.

(1) The inmate must submit a written request to the appropriate staff person for such a telephone call. The request must include the most opportune times for the call to be placed, the number to be called, and the name of the individual to be called. The time of the call may not coincide with the inmate's program hours.

(2) The staff person will arrange for the inmate to place the collect telephone call and, as necessary, assist the inmate in doing so. A local telephone directory provides instructions for planing a collect call through the New York Relay Center for a non-TTY (voice) user to a TTY user.

(3) Telephone calls to the hearing impaired may be time and/or frequency limited. However, each inmate who has not lost telephone privileges is entitled to a minimum of one such call each calendar month for a minimum duration of 10 minutes, provided (s)he submits a request and the party called accepts the charges.

(4) For inmates with sensorial disabilities, please refer to the departmental directive on inmates with sensorial disabilities.