Current through Register Vol. 44, No. 38, September 21, 2022
(1) All PSAPs shall have
the ability to integrate multiple systems (CAD, IWS, and Mapping) into one
(2) All PSAPs
shall have the ability to accept and process 10 digits of ANI information and
20 digits (10 ANI and 10 pANI) of ALI information.
(3) The authority shall have a written
procedure for the use of a manual backup system in the case of failure of the
aided dispatch (CAD) system.
(1) A PSAP's CAD
system shall accommodate call volumes and other sizing parameters as required
by the authority.
(2) A PSAP's
computer system shall provide operational capabilities as required by the
(3) A PSAP's CAD system
shall have the capabilities of displaying the location of all wireless calls
using latitude and longitude, if a CAD based mapping solution is
program (other than CAD based).
mapping programs shall be compatible with the IWS system.
(2) All mapping programs shall be able to
plot and display X and Y coordinates provided by all wireless service
(3) All mapping programs
shall be updated at least every three years to reflect changes in the PSAP's
(4) All mapping
systems shall display a map display which can be navigated based on address and
location coordinates provided from the PSAP's ALI system.
(d) ANI/ALI operations. All PSAPs shall:
(1) have enhanced 911 capability, including
automatic number identification (ANI) and automatic location identification
(2) have the ability to
receive 20-digit ANI/ALI data from all wireless service providers;
(3) have dedicated redundant data links to
the designated ALI/ANI database providers;
(4) have the capability to receive the
ANI/ALI information as soon as the call is answered by a call-taker;
(5) have the ability to re-bid
for ALI information.
Recorder system. The authority shall:
ensure that all emergency communications to and from all PSAPs, including
telephone and radio transmissions, shall be recorded;
(2) have a written policy establishing
procedures for the playback and recording of emergency
(3) have a written
policy for the securing and storage of recordings;
(4) establish criteria, and have a written
policy for, access to recordings;
(5) retain PSAP recordings for at least 90
(6) ensure that instant
playback units are located at all call-taker positions.
(f) Call detail record. All PSAPs shall have
the capability to provide an automatic call detail record (ACDR) of every
emergency call received, either by recording equipment or CAD log.
(g) Telecommunications devices for the deaf
(1) All PSAPs shall meet all
requirements of the Americans with Disabilities Act (ADA), including but not
(i) direct access for all
teletypewriters (TTY); and
equipping of each call-taking position with a TTY or TTY-compatible
authority shall have a written procedure for the handling of silent or open
line TDD calls.
Criminal justice information system.
PSAPs shall have direct access to the NYSPIN or eJusticeNY systems.
(2) The authority shall have a written
procedure for participation in the system or systems the PSAP
service. The authority shall have a service agreement or agreements for all
PSAPs, for the timely repair of equipment.
(j) System clock.
(1) All PSAPs shall have a time
synchronization package for the purpose of coordinating system-wide timing
among the various 911 systems and support systems.
(2) The time synchronization package shall
provide the means for wireless enhanced 911 systems, CAD systems, recorders,
display clocks, and all other automated systems containing clocks to operate on
the same time source.
system clocks shall automatically adjust for daylight savings time and leap
second, and shall have a time zone offset for UTC (universal coordinated