New York Codes, Rules and Regulations
Title 19 - DEPARTMENT OF STATE
Chapter V - Division Of Corporations And State Records
Subchapter H - Hearing Aid Dispensers
Part 192 - Hearing Aid Dispensers
Section 192.18 - Consumers
Universal Citation: 19 NY Comp Codes Rules and Regs ยง 192.18
Current through Register Vol. 46, No. 12, March 20, 2024
(a) Complaints. A consumer may register a complaint with any office of the department in person, in writing or by telephone.
(b) Printed educational information. Printed educational materials should include:
(1) Procedures by which a consumer may file a
complaint.
(2) General information
about the general use of hearing aids and the advantages and disadvantages of
monaural and binaural hearing aid use, including: information of the value of
hearing aid use for a prospective purchaser; consumer protection piece - what
to be aware of in sales pitches and "hard sell" techniques, such as "giveaways"
and sales pitches that minimize the need for medical and audiological exams;
basic "how to" use a hearing aid for a new consumer; and information about the
advantages of purchasing and using the telecoil switch (t- switch).
(3) General information on assistive
listening devices (ALDs), including a basic overview of the types of ALDs
currently available and how ALDs may be used with hearing aids.
(4) A statement regarding the availability of
support groups for people who are deaf and hard of hearing.
(c) Training of consumers.
(1) The dispenser shall instruct new users of
hearing aids on basic information about how to use the aid. This training
should include, at a minimum, the following:
(i) basic care and use of the hearing
aid;
(ii) communication strategies
to adjust to a new hearing aid;
(iii) information on support
groups;
(iv) storage of the hearing
aid when not being used;
(v)
protection of the hearing aid from perspiration and moisture;
(vi) installation of a battery;
(vii) frequency of necessity to purchase
batteries;
(viii) use of the
telecoil-switch;
(ix) telephone
usage;
(x) reasonable longevity of
the hearing aid;
(xi) information
about purchasing insurance to cover loss or damage;
(xii) review of 45-day return policy;
and
(xiii) review of complaint
policy.
(2) Such
training may be offered in a group setting provided provisions are made to
allow all participants to hear the presentation (e.g., provide ALDs compatible
with their hearing aids) and/or to provide written materials, and shall be
offered to all new purchasers of hearing aids and those who need to review the
hearing aid orientation materials.
Disclaimer: These regulations may not be the most recent version. New York may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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