New York Codes, Rules and Regulations
Title 18 - DEPARTMENT OF SOCIAL SERVICES
Chapter II - Regulations of the Department of Social Services
Subchapter C - Social Services
Article 4 - Residential Programs for Victimes of Domestic Violence
Part 454 - Standards For Safe Home Networks And Safe Homes
Section 454.8 - Staffing

(1) There must be at a minimum one employee who is designated director of the safe home network and who is responsible for the general management and administration of the network and safe home program. The director is responsible for the supervision of volunteers and safe home providers, or for the designation of an employee to supervise volunteers and safe home providers, and for identifying and designating a sufficient number of qualified staff to ensure the delivery of core emergency specified in section 452.12 of this Title to all eligible residents.

(2) A minimum of one employee or volunteer of the safe home network or an employee or volunteer of a designee of the safe home network must be on call at all times to receive crisis calls as set forth in section 452.12(a) of this Title.