New York Codes, Rules and Regulations
Title 18 - DEPARTMENT OF SOCIAL SERVICES
Chapter II - Regulations of the Department of Social Services
Subchapter B - Public Assistance
Article 3 - Authorization and Payment
Part 383 - Payment Access Cards
Section 383.3 - Grantee responsibility

(a) Repealed

(b) Each appropriate grantee must receive an initial payment access card at no charge to the grantee. When a recipient claims that his or her payment access card, which is required to access benefits through electronic issuance systems, has been lost, stolen or destroyed, or that the security features of the card have been compromised, the social services district must provide the recipient with a replacement payment access card within 48 hours, exclusive of holidays and weekends, once the recipient has complied with the social services district's identification verification requirements.