New York Codes, Rules and Regulations
Title 17 - DEPARTMENT OF TRANSPORTATION
Chapter VI - Transportation Regulations
Subchapter E - Motor Carriers Article
Article 2 - Service
Part 814 - Transportation of Household Goods by Common Carriers
Section 814.5 - Reasonable dispatch

(a) The term reasonable dispatch shall mean the performance of transportation at the time period and date agreed upon by the carrier and the shipper shown on the order for service and recorded on the bill of lading.

(b) Every motor common carrier authorized by the Commissioner of Transportation to transport household goods, shall transport each shipment accepted by it for transportation with reasonable dispatch except when delay is caused by act of God, public enemy, riots, strikes or acts of public authorities.

(c) Whenever a carrier is unable to make a pickup or delivery of a shipment of household goods at the time and date, the carrier shall notify the shipper or his representative, by telephone, electronically or in person at the carrier's expense, of the delay and of the new date or period of time when such pickup or delivery will be made. The notification shall be given as soon as it becomes apparent to the carrier that it is unable to pick up or deliver the shipment in accordance with the terms of the agreement.

(d) No carrier shall knowingly and willfully give false or misleading information as to the reasons for the delay in making a pickup or delivery of a shipment.