New York Codes, Rules and Regulations
Title 16 - DEPARTMENT OF PUBLIC SERVICE
Chapter VIII - CABLE TELEVISION
Subchapter B - GENERAL
Part 896 - Technical Performance And Safety Standards
Section 896.4 - Service complaints
Universal Citation: 16 NY Comp Codes Rules and Regs ยง 896.4
Current through Register Vol. 46, No. 12, March 20, 2024
(a) Pursuant to 47 C.F.R. section 76.607, and in accordance with section 890.70 of this Title, service complaints from subscribers about the quality of television signals shall be addressed initially to the commission prior to referral to the Federal Communications Commission. Cable television companies shall establish a process for resolving complaints about service quality and shall maintain such complaints for a period of one year. Aggregate data based upon such complaints shall be made available for inspection by the commission and municipal franchising authorities upon request.
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