New York Codes, Rules and Regulations
Title 16 - DEPARTMENT OF PUBLIC SERVICE
Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS
Subchapter D - Records; Reports
Part 650 - Regulations Applicable To Payphones
Section 650.5 - Customer service requirements
Universal Citation: 16 NY Comp Codes Rules and Regs ยง 650.5
Current through Register Vol. 46, No. 12, March 20, 2024
(a) Every payphone service provider shall maintain adequate complaint handling procedures, including the:
(1) acceptance and
processing of complaints in a simple manner and form; and
(2) prompt investigation and resolution of
complaints.
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