New York Codes, Rules and Regulations
Title 16 - DEPARTMENT OF PUBLIC SERVICE
Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS
Subchapter D - Records; Reports
Part 649 - Regulations Applicable To Providers Of Operator Services
Section 649.2 - Basic requirements
Current through Register Vol. 46, No. 12, March 20, 2024
A provider of intrastate operator assisted communications services must:
(a) identify itself at the time the end-user accesses its services;
(b) upon request, quote all rates and charges for its services to the end-user accessing its system;
(c) arrange to have posted in plain view at each telephone location which automatically accesses the operator service provider's network and where its services are made available either to the public or transient end-users:
(d) in instances when the provider is unable to complete the call and it requires transfer to another telephone corporation which may affect the rates and charges applicable to the telephone bill, inform the caller of the transfer and its possible effect on the applicable rates and charges, before any charges are incurred; and
(e) in the case of such a transfer, the telephone corporation or provider to which the call is transferred shall identify itself and inform the caller of the transfer's effect on the applicable rates and charges, before any charges are incurred.