New York Codes, Rules and Regulations
Title 16 - DEPARTMENT OF PUBLIC SERVICE
Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS
Subchapter A - Service
Part 602 - Consumer Relations And Operations Management
Section 602.10 - Directories
Current through Register Vol. 46, No. 12, March 20, 2024
(a) All service providers shall publish directories, or cause their numbers to be published. Directories shall be regularly published at approximately yearly intervals. The interval between directories shall not exceed 15 months without express commission approval. The form of directories shall ordinarily conform to the following criteria:
(b) Each service provider shall distribute at no charge to its customers within a local exchange area, a copy of the local exchange directory for that area, and one additional copy shall be provided for each working telephone number upon request. A copy shall be filed with the commission.
(c) A service provider shall furnish its directory databases to all directory assistance service providers on terms and conditions no less favorable than the service provider furnishes such databases to its own or affiliated directory assistance service operations.
(d) In the event of an error in a number published in the directory, the service provider shall intercept calls to the published number for the life of the directory where such number is not already in service. Where the published number is in service, the party served by it shall be given appropriate transfer information, and also the opportunity for a number change (at no charge). In that event, the normal practice shall be to place the published number on intercept, for the life of the directory listing plus 30 days.
(e) Reasonable advance notice shall normally be given to the consumers affected when a service provider has cause to change a large group of numbers, even if such changes coincide with a directory issuance.