New York Codes, Rules and Regulations
Title 15 - Department of Motor Vehicles
Chapter I - REGULATIONS OF THE COMMISSIONER
Subchapter F - BUSINESSES REQUIRING LICENSES
Part 82 - Motor Vehicle Repair Shops
Section 82.10 - Consumer complaints

The commissioner will accept complaints against a repair shop up to 90 days or 3,000 miles after completion of the repairs, whichever comes first. All complaints that are signed shall be reviewed or investigated except those that fall outside the jurisdiction of the act. The commissioner may assist in settlement of disputes between the repair shop and the complainant. If a settlement is reached, a report of the facts shall be included in the registrant's record. A settlement shall not act to bar the commissioner from proceeding to a hearing to investigate alleged violations of the act or these regulations.