New York Codes, Rules and Regulations
Title 14 - DEPARTMENT OF MENTAL HYGIENE
Chapter XIII - Office of Mental Health
Part 594 - Operation Of Licensed Housing Programs For Children And Adolescents With Serious Emotional Disturbances
Section 594.9 - Residents' rights
Universal Citation: 14 NY Comp Codes Rules and Regs ยง 594.9
Current through Register Vol. 46, No. 39, September 25, 2024
(a) The provider of service shall ensure the provision of notices of recipients' rights described in section 527.5 of this Title to each resident and his or her family or significant others. Such notice shall also address residents' right to wear age-appropriate clothing, receive prompt medical attention, and have access to appropriate education.
(b) Each child or adolescent, family or significant other shall be apprised of the residence grievance process which ensures the timely review and resolution of resident's or family's complaints.
(1) The grievance
process must ensure an objective review of the issues, timely resolution and
adequate documentation.
(2) The
name and number of an Office of Mental Health contact person shall be made
available to a resident and/or family member whenever a grievance process
cannot be resolved to the satisfaction of all parties. Within 14 days, the
Office of Mental Health will review the circumstances surrounding the
disagreement and make a recommendation concerning a course of action to be
taken.
(3) If successful resolution
to the grievance cannot be achieved through the process delineated in
paragraphs (1) and (2) of this subdivision, the resident and/or family member
has a right to legal recourse and must be provided with information regarding
where to obtain legal assistance including, but not limited to, mental hygiene
legal services. The resident and/or family member should also be informed in
writing, that complaints can be made to the Commission on Quality of Care and
Advocacy for Persons with Disabilities.
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