New Mexico Administrative Code
Title 8 - SOCIAL SERVICES
Chapter 8 - CHILDREN, YOUTH AND FAMILIES GENERAL PROVISIONS
Part 2 - PROTECTIVE SERVICES GENERAL POLICIES
Section 8.8.2.18 - QUALITY ASSURANCE

Universal Citation: 8 NM Admin Code 8.8.2.18

Current through Register Vol. 35, No. 18, September 24, 2024

A. PSD's quality assurance unit shall provide regularly scheduled case reviews of a sample of cases in PSD county offices to evaluate the provision of services in the areas of safety, permanency and well-being.

(1) The purpose of the quality assurance unit shall be to provide reliable and valid performance and outcome data that will be used to improve safety, permanency and well-being outcomes for children and families.

(2) The quality assurance unit shall use the federally approved child and family services (CFSR) instrument.

(3) The quality assurance unit shall review in-home and foster care cases.

(4) The quality assurance unit shall notify the county office manager and deputy director immediately about specific cases that have safety issues identified during the county office quality assurance review.

B. The results of the county-based quality assurance review shall be provided in writing to PSD management. The overall results of the county based quality assurance review may be made public upon request. However, information about the specific cases that were the basis of the findings is confidential as described herein at Subsections A and B of 8.8.2.15 NMAC.

C. The PSD management at the county office develops and implements a plan to improve outcomes based upon the results of the report.

D. The quality assurance unit shall conduct other quality assurance activities upon the direction of PSD management. The results of these quality assurance activities shall be provided in writing to PSD management. The overall results of these quality assurance reviews may be made public upon request. However, specific case information that provided for the basis for any finding shall be confidential as outlined herein at Subsections A and B of 8.8.2.15 NMAC.

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