New Mexico Administrative Code
Title 8 - SOCIAL SERVICES
Chapter 370 - OVERSIGHT OF LICENSED HEALTHCARE FACILITIES AND COMMUNITY BASED WAIVER PROGRAMS
Part 22 - REQUIREMENTS FOR HOME HEALTH AGENCIES
Section 8.370.22.40 - COMPLAINTS
Universal Citation: 8 NM Admin Code 8.370.22.40
Current through Register Vol. 35, No. 18, September 24, 2024
The home health agency must investigate complaints made by a patient/client, caregiver, or guardian regarding treatment or care, or regarding the lack of respect for the patient/client's property and must document both the existence of the complaint and the resolution of the complaint. The agency's investigation of a complaint(s) must be initiated within three working days.
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