New Mexico Administrative Code
Title 8 - SOCIAL SERVICES
Chapter 326 - CASE MANAGEMENT SERVICES
Part 10 - BRAIN INJURY SERVICES FUND PROGRAM
Section 8.326.10.16 - GRIEVANCE AND APPEALS PROCESSES FOR THE BRAIN INJURY SERVICES FUND PROGRAM
Universal Citation: 8 NM Admin Code 8.326.10.16
Current through Register Vol. 35, No. 18, September 24, 2024
The BISF program allows for a grievance or complaint process that affords program participants the opportunity to register grievances or complaints concerning the provision of services that are administered through the BISF program.
A. Grievances:
(1) Program
participants may register complaints with the service coordination and FIA
contractors.
(2) Individual BISF
contractors will have written grievance procedures approved by HSD, which
provide the participant or their representative with a process for expressing
dissatisfaction with the program services.
(3) The contractor's written grievance
procedure is to be available upon request by program participants, HSD or its
assigns.
B. Appeals:
(1) If the participant
or their representative do not agree with the outcome of a formal grievance
filed and reviewed at the BISF contracted agency, they may appeal, in writing,
to the HSD BISF program manager.
(2) The HSD BISF program manager or designee
will review the written appeal along with any supporting documentation as
applicable and will respond in writing to the participant filing the appeal
within 30 days with notification of the outcome to the provider agencies
involved.
Disclaimer: These regulations may not be the most recent version. New Mexico may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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