New Mexico Administrative Code
Title 8 - SOCIAL SERVICES
Chapter 2 - FOOD ASSISTANCE AND SUPPORT
Part 2 - REQUIREMENTS FOR PARTICIPATION IN THE CHILD AND ADULT CARE FOOD PROGRAM
Section 8.2.2.11 - COMPLAINT AND REFERRAL PROVISIONS

A. CYFD promptly investigates complaints received by the public or other state offices in connection with the operation of the program, and takes appropriate action to correct any program non-compliance or deficiency.

B. CYFD maintains a file of all such investigations and related actions taken.

C. Institutions found to be non-compliant or seriously deficient receive written notice and are required to correct all violations. CYFD makes the determination about the institution's correction of all violations.

D. CYFD will issue a proposal to terminate the program agreement with institutions if serious deficiencies are not corrected within 90 or fewer calendar days of written notification to the institution.

E. CYFD shall suspend an institution's participation when there is an imminent threat to the health and safety of participants, as per 7 CFR Part 226.6(c)(5)(i)(A).

F. When CYFD, family nutrition bureau staff observes, during investigations, violations of applicable health, safety, or staff-child ratio standards, or attendance in excess of licensed or other approved capacity, CYFD family nutrition bureau staff shall promptly refer any such violations to CYFD's child care services bureau.

G. CYFD denies reimbursement to providers for program meals served to attending children in excess of the licensed or other approved capacity.