New Mexico Administrative Code
Title 8 - SOCIAL SERVICES
Chapter 150 - LOW INCOME HOME ENERGY ASSISTANCE PROGRAM
Part 100 - GENERAL PROVISIONS FOR THE LOW INCOME HOME ENERGY ASSISTANCE PROGRAM
Section 8.150.100.12 - ISD FIELD OFFICE RESPONSIBILITIES
Current through Register Vol. 35, No. 18, September 24, 2024
Each of the field offices of the income support division in the state is responsible for:
A. providing outreach and referrals regarding the LIHEAP program for low income applicants/ recipients, particularly disabled and elderly applicants/recipients, crisis applicants/recipients, and households with high home energy burdens;
B. informing low-income households, particularly disabled and elderly applicants/ recipients, about the eligibility determination process and application procedures for the LIHEAP program;
C. providing documentation to households requesting verification of cash benefits received from the HCA or other documentation available to the HCA or in the electronic case file;
D. complying with other LIHEAP program directives as may be issued by ISD;
E. assisting all applicant households to complete the LIHEAP application and resolving questionable information;
F. adhere to the deadlines as stated in Paragraph (2) of Subsection B of 8.150.100.10 NMAC when processing a crisis or life threatening crisis LIHEAP application, making the necessary vendor contact, and documenting the processing times accurately in the case notes;
G. entering the completed LIHEAP application into the designated LIHEAP computer system;
H. responding to inquiries about the status of a LIHEAP application; and
I. processing any payment errors when identified regardless of the amount; the ISD office must issue a supplement in cases of benefit under-issuances or complete the necessary actions to establish the claim for the over issuance and refer to the restitution services bureau for recoupment.
