New Mexico Administrative Code
Title 8 - SOCIAL SERVICES
Chapter 14 - JUVENILE JUSTICE
Part 20 - CLIENT RIGHTS AND SERVICES
Section 8.14.20.15 - RIGHT OF GRIEVANCE COMPLAINT AND APPEAL
Universal Citation: 8 NM Admin Code 8.14.20.15
Current through Register Vol. 35, No. 6, March 26, 2024
The client grievance and appeal procedure is written and made available to all clients and families and includes at least one level of appeal. The published process for submitting a grievance is posted and grievance boxes are provided nearby in conspicuous places for clients and families in each living unit and common areas. Grievances are transmitted confidentially and without alteration, interference, or delay to the party responsible for receipt and investigation. A written report on the final disposition of a grievance is prepared and filed, and a copy given to the client.
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