New Mexico Administrative Code
Title 7 - HEALTH
Chapter 21 - BEHAVIORAL HEALTH
Part 2 - STANDARDS OF DELIVERY FOR BEHAVIORAL HEALTH SERVICES
Section 7.21.2.15 - RIGHTS AND RESPONSIBILITIES
Current through Register Vol. 35, No. 18, September 24, 2024
The BHE and the provider shall have a written policy, approved by the collaborative as required, that states their commitment to treating clients in a manner that respects their rights, respecting and recognizing the consumer's dignity and need for privacy. This policy shall also address the BHE and the provider's expectations with regard to clients' responsibilities. The BHE shall comply with 8.305.12 NMAC and 8.349.2 NMAC regarding grievances and appeals, regardless of funding source. The BHE shall be required to comply with NMAC 8.305.8.15 NMAC, member (consumer) bill of rights, any other collaborative member department or agency's rights' statements, and all consumer rights and responsibilities provisions of the BHE contract with the collaborative.
A. Consumer handbook: The BHE shall maintain a consumer handbook, prior approved by the collaborative, that includes but is not limited to information about consumer rights and responsibilities. The written information provided to consumers or clients of the BHE or provider shall be comprehensible, readable, easily understood and culturally sensitive.
B. Complaints or grievances: