New Mexico Administrative Code
Title 7 - HEALTH
Chapter 13 - ADULT DAY CARE
Part 2 - REQUIREMENTS FOR ADULT DAY CARE FACILITIES
Section 7.13.2.21 - COMPLAINT PROCEDURES
Current through Register Vol. 35, No. 6, March 26, 2024
A. Submission of complaints: Complaints regarding any facility licensed or required to be licensed pursuant to these regulations should be submitted to the licensing authority.
B. Written acknowledgement: The licensing authority shall, whenever possible acknowledge in writing, within ten (10) working days, receipt of all complaints.
C. Initiation of investigation: If it is probable that the health, safety, and welfare of an adult or adults is in jeopardy, the complaint will be investigated promptly. Otherwise the licensing authority shall initiate an investigation within twenty (20) working days from receipt of a compliant.
D. Results of investigation: Both the licensee of the facility against whom a complaint is lodged, and the complainant, shall be notified in writing of the results of the investigation.
E. Anonymity may be requested by the complainant but cannot be assured.
F. Action by the licensing authority: