New Mexico Administrative Code
Title 5 - POST-SECONDARY EDUCATION
Chapter 100 - PRIVATE INSTITUTIONS OF HIGHER LEARNING
Part 6 - REGISTRATION UNDER THE POST-SECONDARY EDUCATIONAL INSTITUTION ACT
Section 5.100.6.14 - STUDENT COMPLAINT PROCEDURE
Current through Register Vol. 35, No. 18, September 24, 2024
An institution shall provide proof of an adopted complaint procedure that complies with the minimum requirements set by the department. The institution shall have and make available to all students, the adopted complaint procedure that describes, in detail, how students or other parties may register a complaint or grievance, how the institution will investigate the complaint, and how the institution will attempt to resolve the complaint. Such policies shall at a minimum include the following components:
A. requirement that students or other parties with complaints or grievances against an institution first seek to resolve their complaint or grievance directly with the institution;
B. a time frame within which the institution will investigate the complaint and respond to the complainant;
C. assurance of the involvement of a person who will serve as an impartial representative of the institution but not be directly involved in the area of the complaint;
D. assurance that no adverse action will be taken against the complainant for registering the complaint; and
E. identification of the higher education department as the agency to be contacted in cases where a complaint cannot be resolved.
