New Mexico Administrative Code
Title 18 - TRANSPORTATION AND HIGHWAYS
Chapter 60 - PIPELINE CONSTRUCTION AND MAINTENANCE
Part 6 - ONE CALL NOTIFICATION SYSTEMS REQUIREMENTS FOR 811 SERVICES
Section 18.60.6.10 - OPERATOR OR RECORDED MESSAGE REQUIRED
Current through Register Vol. 35, No. 18, September 24, 2024
For 811 calls received after normal working hours, one-call notification systems shall process phone emergency or damage requests immediately. For all other 811 calls have either an operator or a recorded message that provides the following information to callers:
A. a statement the call is being received after normal working hours and that the caller should call back during specified normal working hours;
B. a statement that locate requests can be made by either a specified fax number or by a specified web address; and
C. a statement that locate requests made either via fax or via the specified web address will be considered received at 8:00 a.m. on the next working day.