New Mexico Administrative Code
Title 18 - TRANSPORTATION AND HIGHWAYS
Chapter 3 - MOTOR CARRIER GENERAL PROVISIONS
Part 11 - HOUSEHOLD GOODS CARRIERS
Section 18.3.11.23 - HOUSEHOLD GOODS VOLUNTARY DISPUTE SETTLEMENT PROGRAM

Universal Citation: 18 NM Admin Code 18.3.11.23

Current through Register Vol. 35, No. 6, March 26, 2024

A shipper may avail himself or herself of the commission's dispute settlement program by filing an informal complaint with the director of the commission's consumer relations division or the director's designee, as described in 1.2.2.14 NMAC.

A. Upon receipt of the informal complaint, the director of the consumer relations division or the director's designee shall request that the HGC submit a response to the informal complaint. The director of the consumer relations division or the director's designee may request any other information from the shipper or the HGC that he or she believes is relevant to the dispute. The director of the consumer relations division or the director's designee shall submit a written decision on the dispute to the shipper and the HGC.

B. The decision shall become binding on the parties ten (10) days after it is served on them. If either party disagrees with the decision, it may appeal the decision by filing an "appeal of dispute settlement program decision" with the commission within ten days after the decision has been served on it. The appeal filing shall contain:

(1) a copy of the written decision of the director of the consumer relations division;

(2) a clear and concise statement of the relief sought;

(3) a statement of any facts or legal principles that the appellant alleges the director of the consumer relations division misconstrued;

(4) the mailing address and exact legal and "doing business as"(DBA) name of the HGC; and

(5) the name and mailing address of the shipper.

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