New Mexico Administrative Code
Title 18 - TRANSPORTATION AND HIGHWAYS
Chapter 3 - MOTOR CARRIER GENERAL PROVISIONS
Part 11 - HOUSEHOLD GOODS CARRIERS
Section 18.3.11.23 - VOLUNTARY DISPUTE SETTLEMENT PROGRAM

Universal Citation: 18 NM Admin Code 18.3.11.23

Current through Register Vol. 35, No. 18, September 24, 2024

A shipper may avail himself or herself of the dispute settlement program by submitting a written request to the department.

A. Upon receipt of the informal complaint, the department shall request that the HGC submit a response to the informal complaint. The department may request any information from the shipper or the HGC that it deems relevant to the dispute. The department shall review the submissions and issue a written determination on the dispute to the shipper and the HGC.

B. The determination shall be binding on the parties 15 days after it is issued. Either party may request a reconsideration of the determination in writing within 10 days after the date of issuance of the determination. The request for reconsideration must contain:

(1) a copy of the determination;

(2) a clear and concise statement of the relief sought;

(3) a list of each fact or legal principle that the requestor believes were misunderstood, and a brief statement as to why the department should reconsider each item on the list;

(4) the mailing address and exact legal and "doing business as" name of the HGC; and

(5) the name, phone, e-mail and mailing address of the shipper.

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