New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 9 - ELECTRIC SERVICES
Part 573 - COMMUNITY SOLAR
Section 17.9.573.17 - SUBSCRIPTION AGREEMENTS
Universal Citation: 17 NM Admin Code 17.9.573.17
Current through Register Vol. 35, No. 18, September 24, 2024
Each subscriber organization shall develop and implement a written subscriber agreement containing the organization's terms and conditions for subscribing to its project.
A. The subscriber agreement must include the following terms, at a minimum:
(1) general project information;
(2) the effective date and term of the
agreement;
(3) identification of
all charges and fees;
(4) payment
details;
(5) information about the
bill credit mechanism;
(6) a
comparison of the subscriber's net bill with and without the
subscription;
(7) the terms and
conditions of service;
(8) the
process for customer notification if the community solar facility is out of
service;
(9) the customer
protections provided;
(10) contact
information for questions and complaints; and
(11) the subscriber organization's commitment
to notify the subscriber of changes that could impact the subscriber.
B. The commission may consider additional required terms in a future proceeding.
C. Complaints by subscribers against subscriber organizations may be submitted to the commission's consumer relations division for informal resolution. The commission may, in its discretion, refer serious issues to the attorney general to pursue enforcement proceedings.
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