New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 9 - ELECTRIC SERVICES
Part 560 - SERVICE STANDARDS FOR ELECTRIC UTILITIES
Section 17.9.560.10 - RECORDS AND REPORTS

Universal Citation: 17 NM Admin Code 17.9.560.10

Current through Register Vol. 35, No. 18, September 24, 2024

A. Location of records. The location of records shall be as prescribed in Section 62-6-17 NMSA 1978.

B. Retention of records. Records shall be retained as prescribed in 17.3.310 NMAC.

C. Data to be filed with the commission. The utility shall maintain the following documents and information on a current basis. Upon commission request, the utility shall provide the following information to the commission within 10 working days:

(1) a copy of utility's drawings or rules, if any, published or furnished by the utility for the use of engineers, architects, electrical contractors, etc., covering meter and service installations;

(2) a map or series of maps showing the geographical location of the utility system outside the limits of an incorporated community together with a schematic drawing which shows:
(a) generating stations, with the individual unit nameplate kilowatt capability and total capability of all units shown;

(b) transmission lines, with operating and design voltages and types and sizes of conductors shown;

(c) sub-transmission lines, with operating and design voltages and types and sizes of conductors shown;

(d) utility-owned transmission and sub-transmission substations and switching stations, with the capacities and voltages shown;

(e) state boundary crossings of utility's lines, with sources of generation from other states shown;

(f) intrastate and interstate connections with other utilities, with metering points, names of other utilities, and nature of service furnished or taken shown;

(g) names of all incorporated communities served;

(3) the name, title, address, and telephone number of the person or persons who should be contacted by the commission in connection with:
(a) general management duties;

(b) customer relations (complaints);

(c) engineering operations;

(d) meter tests and repairs; and

(e) emergencies during non-office hours;

(4) a list of those items such as meters, meter sockets, instrument transformers, enclosures, and service entrances along with all other equipment which is furnished and maintained by the utility in its regular rates for service;

(5) report detailing the results of all meters (excluding new meters) tested during the year showing:
(a) total of meters tested;

(b) percentage of breakdown of reasons for tests;

(c) number of meters found to be more than two percent fast; and

(d) number of meters found to be more than two percent slow;

(6) a list detailing all genuine customer voltage complaints and investigations along with the corrective measures taken to correct high or low voltage system conditions;

(7) the location at which the utility keeps the various classes of records required by these rules;

(8) information regarding any generating units which are not available for service, either scheduled or nonscheduled, which may affect reliability, and the arrangements to maintain service:
(a) scheduled-by advance letter advice of scheduled maintenance by the owning utility, or if the utility is a member of any power pool the pool schedule should be furnished in advance; if a unit is not returned to service by the scheduled date, such supplemental notice as will enable the commission to be fully advised will be required;

(b) nonscheduled-by telegraph in the event a unit in not available for service for a period of 24 hours or longer due to any reason not covered by Subparagraph (a) above;

(9) A list detailing the continuity of service (short planned outages for routine maintenance, system improvements, etc., are not considered as a customer hours outage).

Continuity = Customer hours actually served / Maximum customer hours possible to serve x 100%

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