New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 9 - ELECTRIC SERVICES
Part 531 - DISCLOSURE OF ELECTRIC RATES BY FUNCTION IN CUSTOMER BILLS
Section 17.9.531.12 - CUSTOMER EDUCATION PROGRAM

A. Bill inserts. During the billing cycle just prior to the implementation of the bill format adopted pursuant to 17 NMAC 10.531.11 [now 17.9.531.11 NMAC]., the utility shall include an insert with its bills which explains the new format. The utility shall also include a bill insert with the first two bills sent to each customer using the new bill format, and no less often than every six months thereafter. These inserts shall describe the different functional components of electric service, defining each function in clear terms, and shall be approved by the Commission prior to their use. In the case of a rural electric cooperative, the explanation otherwise provided by an insert may be furnished in the enchantment magazine, subject to Commission approval.

B. Required plan. Each electric utility affected by this rule shall develop a plan for providing timely information to its customers about the new bill format and the functional components of electric service. Each utilitys plan shall include appropriate means of communication, such as the use of community forums, radio and television announcements, newspaper advertisements, or World Wide Web sites, in addition to the bill inserts described in 17 NMAC 10.531.12.1 [now Subsection A of 17.9.531.12 NMAC]. The utilitys plan is subject to review and approval by the Commission as provided in 17 NMAC 10.531.11 [now 17.9.531.11 NMAC].