New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 5 - UTILITY INTERCONNECTIVITY AND COOPERATIVE AGREEMENTS
Part 410 - RESIDENTIAL CUSTOMER SERVICE BY GAS, ELECTRIC AND RURAL ELECTRIC COOPERATIVE UTILITIES
Section 17.5.410.39 - FILING COMPLAINT WITH COMMISSION
Universal Citation: 17 NM Admin Code 17.5.410.39
Current through Register Vol. 35, No. 18, September 24, 2024
A. Notice to customers. If the residential customer and utility are unable to resolve a dispute, the utility representative shall:
(1) advise the
residential customer that if the complaint cannot be resolved to the parties'
satisfaction, each has a right to file an informal or formal complaint with the
commission; and
(2) give the
residential customer the address and telephone number where the residential
customer may file a complaint with the commission;
(3) if the residential customer is a member
of a New Mexico tribe or pueblo, the utility shall advise the customer that he
or she can request help with translation or other assistance by contacting the
commission's consumer relations division at (888) 427-5772, who will contact
the appropriate tribal or pueblo official for assistance.
B. Informal complaints by Native Americans. The commission's consumer relations division, to the extent practicable and consistent with applicable law, should process informal complaints filed by Native Americans in accordance with any applicable guidelines or directives established by the complainant's tribe or pueblo.
Disclaimer: These regulations may not be the most recent version. New Mexico may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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