New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 8 - SLAMMING AND CRAMMING PROTECTION
Section 17.11.8.14 - SALE AND VERIFICATION OF TELECOMMUNICATIONS SERVICES
Universal Citation: 17 NM Admin Code 17.11.8.14
Current through Register Vol. 35, No. 18, September 24, 2024
A. All providers shall approve all sales scripts and written materials used by its sellers, including contract sellers.
B. Any seller that attempts to persuade a customer to purchase telecommunications services or change his provider shall make adequate inquiry to reasonably ensure that he is talking to the customer.
C. All sellers shall, at a minimum, clearly and unambiguously:
(1) identify himself or herself and the
provider that he or she is asking the customer to use or the telecommunications
service he or she is asking the customer to purchase; and
(2) explain all the material terms and price
of the purchase and inform the customer of the fact that a fee may be charged
for any change in provider.
D. A seller shall not use false or misleading information or tactics that would be considered by a prudent person to be pressure tactics to convince the customer to purchase a telecommunications service or change a provider.
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