New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 27 - REPORTING REQUIREMENTS FOR ELIGIBLE TELECOMMUNICATIONS CARRIERS
Section 17.11.27.8 - REPORTING REQUIREMENTS

(1) Each ETC receiving federal high-cost USF support shall (i) certify that it will use the federal high-cost USF support only for the provision, maintenance and upgrading of facilities and services for which such support is intended; and (ii) for January 1 through December 31 of the previous year, provide a factual presentation of the expenses and investments made with federal high-cost USF support and a narrative description of how the funds were spent. The factual presentation may consist of either cost documentation submitted by the carrier to the national exchange carrier association in its role as a contractor for the universal service administrative company for purposes of receiving federal high-cost support, or data that identifies total high-cost USF support received, network infrastructure maintenance and support costs, and capitalized costs. The narrative description shall consist of a service quality improvement plan for the current year and a progress report on the carrier's plan for January 1 through December 31 of the previous year. The report, which may include maps, shall demonstrate how the support was used during the previous year to improve coverage, service quality or capacity throughout the service area for which the carrier is designated as an ETC, how the carrier will use the support to improve coverage, service quality or capacity throughout the service area in the current year, and an explanation regarding any network improvement targets that have not been completed.

(2) Each ETC receiving SRUSF support shall (i) certify that it will use the SRUSF support in a manner consistent with the New Mexico rural telecommunications act, the federal telecommunications act and the commission's rules and orders; and (ii) for January 1 through December 31 of the previous year, describe how the SRUSF support (excluding SRUSF support received in connection with revenue neutral recovery for access charge reductions implemented pursuant to law) was used to preserve and advance universal service.

(3) A certification that the ETC is in compliance with the requirements of the federal communications commission's Outage Report Regarding Disruptions to Communications, 47 C.F.R.63.100, and that it has provided the commission with a copy of any such outage reports for January 1 through December 31 of the previous year and the number filed in that period.

(4) Information on the number of requests to the ETC for USF supported services from potential customers within the ETC's service area that were unfilled for the previous year, together with a detailed explanation of how the ETC attempted to provide service to those potential customers.

(5) A certification that the ETC continues to provide its customers with the toll-free number for the commission's consumer relations division and to advise its customers that they may contact the commission if they are unable to resolve service or billing problems with the carrier.

(6) Information on the number of customer complaints reported to the commission relating to USF supported services per 1000 handsets or lines for January 1 through December 31 of the previous year. Each complaint shall be identified in one of the following categories:

(7) A certification that the ETC is in compliance with applicable service quality standards and customer protection rules, including the CTIA consumer code for wireless service.

(8) A certification that the ETC is in compliance with its plan for emergency situations, including procedures for loss of a switch, maintaining sufficient reserve power, and minimizing service interruptions.

(9) A certification that the ETC advertises or publicizes the availability of and charges for USF supported services, lifeline/linkup services and tribal lifeline/linkup services using media of general distribution, including advertisements or publications reasonably calculated to reach those likely to qualify, and information on the number and location of such advertisements or publications for January 1 through December 31 of the previous year.

(10) Each competitive ETC must certify that it is offering a local usage plan comparable to the plan offered by the incumbent carrier in the relevant service area.