New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.8 - DISCONNECTION OF BASIC LOCAL EXCHANGE SERVICE AND ALLOCATION OF PARTIAL PAYMENTS
Current through Register Vol. 35, No. 18, September 24, 2024
A. A LILEC may not disconnect, or threaten to disconnect, either directly or through the use of ambiguous, deceptive, or misleading language, a customer's basic local exchange service for failure to pay charges for toll or discretionary services.
B. A LILEC shall offer toll blocking upon a customer's request.
C. A LILEC may impose involuntary toll blocking on a customer's primary local exchange line for failure to pay charges for toll service. However, the toll blocking must be provided without charge and the LILEC must remove the toll blocking when the bill is paid.
D. A LILEC shall credit customer's partial payments for current bills or past due amounts first to basic local exchange service, unless the customer instructs the LILEC to allocate the payment in a different manner. A LILEC shall provide to the customer or the consumer relations division of the commission upon request of either written verification of oral instructions given by a customer.
