New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.7 - DEFINITIONS

A. "Access line" means a dial tone line that provides local exchange service from a LEC's switching equipment to a point of termination at the customer's network interface.

B. "Basic local exchange service" means the customer's voice grade access to the public switched network, dual tone multifrequency (DTMF) signaling or its functional equivalent, and access to emergency services (911 and E-911), operator services, toll services, directory assistance, and toll blocking services for qualifying low income customers, but does not include discretionary services.

C. "Billing agent" means any person that submits bills for telecommunications services to a customer on behalf of a carrier.

D. "Carrier" means any person that furnishes telecommunications service to the public subject to the jurisdiction of the commission, regardless of the facilities used and regardless of whether the person relies in part or entirely on another carrier's facilities, and includes wireless carriers.

E. "Chronically delinquent" means the status of a residential customer who during the prior 12 months has been disconnected by a carrier for non-payment or who on three or more occasions during the prior twelve months has not paid a bill by the date a subsequent bill is rendered.

F. "Competitive local exchange carrier (CLEC)" means a carrier that provides competitive local exchange service in its service area and is not an ILEC.

G. "Complaint" means an oral or written expression of dissatisfaction with a carrier's charges or services (including a request for repair) made to a carrier by or on behalf of a customer.

H. "Customer" means a person that has applied for or is currently receiving telecommunications services.

I. "Delinquent" means the status of a bill rendered to a residential customer for telecommunications service which remains unpaid after the due date of the bill.

J. "Discontinuance of service" means the intentional cessation of basic local exchange service by a LEC not voluntarily requested by a customer.

K. "Discretionary service" means voice mail, caller ID, caller name ID, call waiting, three-way calling, call forwarding, call return, call blocker, and auto redial, and any similar service sold as an add-on to a customer's basic local exchange service.

L. "Incumbent local exchange carrier (ILEC)" means a person that was authorized to provide local exchange service in New Mexico on February 8, 1996, or a successor or assignee of the person; a carrier will also be treated as an ILEC if the federal communications commission determines that such provider (or class or category of carrier) shall be treated as an ILEC pursuant to 47 U.S.C. Section 251(h)(2).

M. "Large incumbent local exchange carrier (LILEC)' means an ILEC with more than 50,000 access lines regulated pursuant to Section 63-9A NMSA 1978 of the Telecommunications Act.

N. "Medical professional" means a licensed physician, physician's assistant, osteopathic physician, osteopathic physician's assistant or certified nurse practitioner.

O. "Network interface" means the point at which the network side of telecommunications service meets the customer side.

P. "Primary local exchange line" means the first exchange access line installed by any LEC to serve a customer at the customer's premises, as distinct from additional lines that may be ordered at the same or a subsequent time at the same premises.

Q. "Telecommunications service" has the meaning given to the term "public telecommunications service" in Section 63-9A-3 NMSA 1978.

R. "Wire center" means a facility where local exchange access lines converge and are connected to a switching device which provides access to the public switched network, and includes remote switching units and host switching units;