New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.20 - PAYMENT PLANS

Universal Citation: 17 NM Admin Code 17.11.25.20

Current through Register Vol. 35, No. 18, September 24, 2024

A. A LILEC shall attempt to arrange a plan for the payment of past due carrier charges when a residential consumer who has not been chronically delinquent indicates an inability to pay the charges. The LILEC shall not discontinue service to the residential consumer while a payment plan is being negotiated. The LILEC shall also maintain a list of organizations in the area that may provide assistance to consumers in paying telecommunications bills and shall make application forms for LITAP available upon request.

B. Each LILEC shall provide a procedure for reviewing residential consumer allegations that a proposed payment plan is unreasonable, that a LILEC charge is not due and owing, or that it has not violated an existing payment plan. A LILEC shall not discontinue service until the review is completed.

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