New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.18 - PROHIBITIONS ON DISCONTINUANCE OF SERVICE
Universal Citation: 17 NM Admin Code 17.11.25.18
Current through Register Vol. 35, No. 18, September 24, 2024
A LILEC shall not discontinue basic local exchange service:
A. to any residence where a seriously or chronically ill person resides, or will re-establish service to such a residence, if, at least two days prior to the proposed service discontinuance date specified in the notice:
(1) the LILEC receives a medical
certification, valid for 90 days, on the form prescribed by the commission in
17.11.16.33
NMAC or a substantially similar form, from a medical professional stating that
discontinuance of service might endanger the customer's life or
health;
(2) the LILEC receives a
financial certification, valid for 90 days, on the form prescribed by the
commission in
17.11.16.34
NMAC or a substantially similar form, from the customer stating that the
customer does not have the financial resources to pay the charges for
telecommunications services; and
(3) the residential customer enters into a
payment plan with the LILEC.
B. for non-payment of any disputed portion of a bill; or
C. for delinquency in payment for service to a previous occupant of the same premises unless the previous occupant continues to reside at the premises or the new customer is legally liable for the debt of the previous occupant.
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