New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.16 - BILLING DISPUTES AND ERRORS, GENERAL REFUNDS AND BILL CREDITS
Current through Register Vol. 35, No. 18, September 24, 2024
A. In the event of a dispute between a customer and a LILEC concerning a bill for telecommunications services, the LILEC may require the customer to pay the undisputed portion of the bill to avoid discontinuance of service for non-payment. The LILEC shall make an investigation appropriate to the case, and report the results to the customer. In the event the dispute is not reconciled, the LILEC shall advise the customer that the customer may file a complaint with the commission for disposition of the matter.
B. Whenever the billing for service has not been determined accurately because of a LILEC's omission or negligence, the LILEC shall correct the error, and: