New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.15 - INFORMATION REQUIRED SEMI-ANNUALLY
Current through Register Vol. 35, No. 18, September 24, 2024
Information provided in English and Spanish. A LILEC shall semi-annually provide information to consumers in English and Spanish. A LILEC need not provide all of the information at the same time and may choose to provide it in a prominent place on a consumer's bill or in a bill insert. The following information is required:
A. A statement that basic local exchange service will not be discontinued to any residence where a seriously ill or chronically ill person resides if the person responsible for the telephone service charges does not have the financial resources to pay the charges and if a licensed physician, physician's assistant, osteopathic physician, osteopathic physician's assistant or certified nurse practitioner certifies that discontinuance of service might endanger that person's health or life and the certificate is delivered to a manager or officer of the LILEC at least two days prior to the due date of a bill for telephone service.
B. A statement, using commonly understood descriptions and examples, that basic local exchange service will not be discontinued for failure to pay charges for toll or discretionary services.
C. A notification that service and rate information is available in telephone directories, on the LILEC's web site, by calling a toll-free telephone number, or in other written materials such as brochures which the LILEC shall provide upon request.
D. A brief description of LITAP and a toll-free number the consumer can call to obtain further information about LITAP.
