New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.14 - BILLS

Universal Citation: 17 NM Admin Code 17.11.25.14

Current through Register Vol. 35, No. 18, September 24, 2024

A LILEC shall provide easily readable, readily understandable bills.

A. Itemization. A LILEC's bills shall itemize services, usage, and charges, including quantities of units and per-unit charges.

B. Nonrecurring and recurring charges. A LILEC's bills shall separately identify nonrecurring and recurring charges.

C. Toll-free access to LILEC. A LILEC's bills shall include the name and toll-free number of the LILEC.

D. Right to dispute statement. A LILEC's bills shall include a statement, in English and Spanish, advising consumers that they have a right to dispute the bill.

E. Toll-free access to commission. A LILEC's bills shall include the toll-free number of the consumer relations division of the commission.

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