New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.25.12 - FAIR MARKETING PRACTICES
Universal Citation: 17 NM Admin Code 17.11.25.12
Current through Register Vol. 35, No. 18, September 24, 2024
A. Any LILEC subject to the commission's jurisdiction shall, in all oral or written contacts with customers:
(1) provide
timely, courteous, and accurate information;
(2) explain services, and switching and
discontinuance of service, accurately and unambiguously;
(3) not represent discretionary services as
essential;
(4) not engage in any
unfair or deceptive trade practice, including but not limited to the unfair or
deceptive trade practices and unconscionable trade practices defined in Section
57-12-2
NMSA 1978;
(5) upon a
customer-initiated inquiry about services, make a good-faith effort to identify
the service that is the most economical for the customer, based on the
customer's representation of his or her telecommunications
requirements.
B. Upon request of the commission or staff, a LILEC shall provide its sales scripts, marketing materials, and sales and marketing practices and procedures to the commission for review. A LILEC may petition for a protective order pursuant to the commission's rules of procedure prior to providing the requested information.
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