New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 24 - QUALITY OF SERVICE STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.24.7 - DEFINITIONS
Current through Register Vol. 35, No. 18, September 24, 2024
As used in this rule:
A. "Access line" means a dial tone line that provides local exchange service from a carrier's switching equipment to a point of termination at the customer's network interface.
B. "Basic services" means retail telecommunications services that provide residence or business customers with an individual primary line providing voice grade access to the public switched network.
C. "Circumstances beyond a LILEC's control" means:
D. "Customer" means any person or business that has applied for or is currently receiving telecommunications services.
E. "Designed services" means the provisioning of regulated circuits requiring treatment, equipment, or engineering design purchased from a LILEC's tariff or on an individual contract basis, including but not limited to analog private line services, DDS, DS-1 (including channelized), DS-3, ISDN-BRI, and special assemblies, where all facilities and equipment provided are physically located in the state of New Mexico.
F. "Designed services held order" means an order for designed services that is not fulfilled within the time frames specified in 17.11.24.13 NMAC.
G. "Discretionary services" means voice mail, caller ID, caller name ID, call waiting, 3-way calling, call forwarding, call return, call blocker, and auto redial, and any similar service sold as an add-on to a customer's basic local exchange service.
H. "End office switch" means a switch to which a telephone subscriber is connected; frequently referred to as a class 5 office, it is the last central office before the subscriber's phone equipment and is the switch that actually delivers dial tone to the subscriber.
I. held order means an order that is not completed within the time frames described in 17.11.24.12 NMAC.
J. "Incumbent local exchange carrier (ILEC)" means a person, or an affiliate of a person, that was authorized to provide local exchange service in New Mexico on February 8, 1996, or a successor or assignee of the person or affiliate.
K. "Incumbent rural telecommunication carrier (IRTC)" has the meaning given in Section 63-9H-3 NMSA 1978.
L. "Installation commitment" means a date pledged by a LILEC to provide basic local exchange service or designed services to a customer.
M. "Large incumbent local exchange carrier (LILEC)" means an ILEC with 50,000 or more access lines within the state regulated pursuant to Section 63-9A NMSA 1978 of the Telecommunications Act.
N. "Non-basic services" mean retail telecommunications services that are not a basic service, a local exchange service or a wholesale service governed by an interconnection agreement.
O. "Out-of-service trouble report" is a report from a customer of an inability to receive or place calls on an access line due to lack of dial tone or severe noise that prevents effective communication.
P. "Repeat trouble report" is a network trouble report on an access line within 30 days of a closed trouble report concerning the same problem on the same line.
Q. "Trouble report" means notification of trouble or perceived trouble by a customer, third party, or employee acting on behalf of a customer to a large incumbent local exchange carrier's repair office, including trouble reported on the access lines of the large incumbent local exchange carrier's retail customers, but not including troubles associated with a customer's unfamiliarity with new features or customer premises equipment, or extraordinary or abnormal conditions of operation.
R. "Wire center" means a facility where local exchange access lines converge and are connected to a switching device which provides access to the public switched network, and includes remote switching units and host switching units.
