New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 24 - QUALITY OF SERVICE STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.24.16 - QUALITY OF SERVICE STANDARDS FOR NON-DESIGNED SERVICES
Universal Citation: 17 NM Admin Code 17.11.24.16
Current through Register Vol. 35, No. 18, September 24, 2024
A. Installation of primary local exchange lines. A LILEC shall complete at least ninety-six percent of all requests for installation of primary local exchange lines within the time frames established 17.11.24.12 NMAC.
B. Trouble reports.
(1) A LILEC's trouble report
rate shall not exceed five trouble reports per month per 100 access lines in
service per wire center.
(2) A
LILEC's repeat trouble report rate shall not exceed twelve percent of total
monthly trouble reports, on a wire center basis.
C. Out-of-service clearances.
(1) A LILEC shall clear eighty-five percent
of out-of-service trouble reports in each month within 24 hours, on a wire
center basis.
(2) The monthly
average repair interval in a wire center shall not exceed 20 hours.
Disclaimer: These regulations may not be the most recent version. New Mexico may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
