New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 24 - QUALITY OF SERVICE STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.24.15 - NETWORK CALL COMPLETION REQUIREMENTS FOR DIRECT DIALED CALLS
Universal Citation: 17 NM Admin Code 17.11.24.15
Current through Register Vol. 35, No. 18, September 24, 2024
A. A LILEC shall maintain sufficient wire center and interoffice channel capacity and any other necessary facilities to meet the following minimum requirements during any normal busy hour:
(1) dial tone within three
seconds for ninety-eight percent of call attempts on the switched
network;
(2) correct termination of
ninety-eight percent of properly dialed intra office or interoffice calls
within an extended service area; and
(3) correct termination of ninety-eight
percent of properly dialed intra LATA calls when the call is routed entirely
over the network of the LILEC.
B. Unless otherwise authorized by the commission, a carrier providing toll service shall maintain sufficient switching and network channel capacity and any other necessary facilities so that ninety-eight percent of properly dialed intrastate toll calls are correctly terminated.
C. A LILEC shall terminate a properly dialed call in one of the following ways:
(1) the calling party shall receive an
indication of ringing and a ringing signal shall be delivered to the station
location of the called party; if the called party answers, a connection shall
be established between the calling and called parties;
(2) if the called number is busy, the calling
party shall receive a busy signal, unless the called party has subscribed to a
voice messaging, call forwarding, or call waiting service;
(3) if the LILEC cannot establish a
connection between the calling and called parties, the calling party shall
receive an announcement or an appropriate overflow signal that is different
than a called party busy signal; a call terminated in this way shall not be
considered correctly terminated for purposes of calculating the percentage of
correctly terminated calls required by Subsections A and B of this
section;
(4) if a call is made to a
non-working code or inoperative customer number, it shall be directed to the
LILEC's intercept service.
Disclaimer: These regulations may not be the most recent version. New Mexico may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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