New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 24 - QUALITY OF SERVICE STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.24.13 - INSTALLATION OF DESIGNED SERVICES

Universal Citation: 17 NM Admin Code 17.11.24.13

Current through Register Vol. 35, No. 18, September 24, 2024

A. Confirmation of service order. Within three business days of receipt of a customer's order for designed services, a LILEC shall notify the customer of the proposed installation date and the customer's remedies for the LILEC's failure to meet the proposed installation date.

B. Held order standard. An LILEC shall complete eighty-five percent of installations for designed services in accordance with the installation intervals set forth in Subsections C and D of this section.

C. Installation interval - facilities available. Where facilities exist, the installation interval shall be ten business days.

D. Installation interval - new facilities required. Where new facilities are needed to provide designed service, the LILEC shall install the service within 45 calendar days, unless the customer requests a later date.

(1) When the delay is caused by circumstances beyond the LILEC's reasonable control and the commission has granted an exemption or variance pursuant to 17.11.24.18 NMAC, the period of delay shall be added to the time period allowed for installation of the service.

(2) A LILEC shall report any case in which it claims the delay is caused by circumstances beyond the reasonable control of the LILEC to the affected customer who shall have the right to challenge the exception.

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