New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 24 - QUALITY OF SERVICE STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS
Section 17.11.24.10 - PROVISION OF SERVICE DURING MAINTENANCE OR EMERGENCIES

Universal Citation: 17 NM Admin Code 17.11.24.10

Current through Register Vol. 35, No. 18, September 24, 2024

A. Emergency procedures. Each LILEC shall establish, and instruct its employees regarding procedures for preventing and mitigating interruption to or impairment of telecommunications service in emergencies, including but not limited to those resulting from power failures, sudden and prolonged increases in traffic, illness of operators, or force majeure. LILECs shall file written plans detailing their emergency procedures with the telecommunications bureau of the commission. Any changes to the plan shall be filed with the telecommunications bureau of the commission within 30 days of the change.

B. Reserve power requirements. LILECs shall maintain in each local wire center, toll switching office, and tandem switching office a minimum of four hours of battery reserve rated for peak traffic load requirements and shall:

(1) install a permanent auxiliary power unit in toll and tandem switching offices and in wire centers serving 10,000 or more access lines;

(2) have available a mobile power unit which normally can be delivered and connected within four hours or the time limit of the available battery reserve for wire centers serving fewer than 10,000 lines.

C. Maintenance scheduling. LILECs shall schedule maintenance requiring extended service interruptions when it will cause minimal inconvenience to customers. To the extent possible, LILECs shall notify customers in advance of extended service interruptions. LILECs shall make emergency service available in any area that may experience service interruptions affecting 1,000 or more access lines and lasting more than four hours between the hours of 8:00 a.m. to 10:00 p.m. If a LILEC cannot provide emergency service, it shall file a report of the service interruption with the telecommunications bureau of the commission.

D. Loss of switch plan. Each LILEC shall develop a contingency plan to prevent and minimize service interruptions due to the loss of a wire center switch that serves more than 10,000 access lines or is the toll or tandem switching office for 10,000 access lines. The plan shall describe the actions and systems installed to prevent such occurrences as well as the actions and systems available to minimize the extent of any resulting service interruptions. Each LILEC shall file the plan with the telecommunications bureau of the commission. Any changes to the plan shall be filed with the telecommunications bureau within 30 days of the change.

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