New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 22 - QUALITY OF SERVICE
Section 17.11.22.18 - NETWORK CALL COMPLETION REQUIREMENTS FOR OPERATOR ASSISTED CALLS
Universal Citation: 17 NM Admin Code 17.11.22.18
Current through Register Vol. 35, No. 18, September 24, 2024
A carrier offering operator assistance to the public shall answer eighty-five (85) percent of directory, intercept, toll and local assistance calls within ten (10) seconds. The following are not answers:
A. an acknowledgement that the customer is waiting on the line;
B. a dropped call;
C. directing the call to a company representative or mechanized system incapable of providing assistance to the customer; or
D. directing the call to a system that will only take a message from the customer.
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